Refund Policy
Return Eligibility Period
We provide a 60-day return window for all purchased kitchen appliances. Within 60 days after customers receive the goods, eligible unused, unopened, undamaged products with original packaging retained can apply for return services. The long return cycle allows every buyer to carefully check product quality, appearance, and applicability after purchase.
Free Return Service
All qualified return applications support free return shipping. No additional postage fees, handling fees, or deduction costs will be generated during the return process, fully reducing the shopping risk of purchasing kitchen equipment online.
Refund Processing Rules
After the returned items arrive at the warehouse and pass professional inspection and verification, we will initiate the refund process within 5 to 10 business days. The full refund amount will be returned to the original payment channel used by the customer. Users can check the latest progress of refund processing through the order center.
